TMGR Shop – Shipping and Returns

Shipping and Returns

Standard Australia Shipping $9.00

Express Shipping Australia $12.00

Free shipping for orders over $100

We use our good friends at Australia Post to send out all your awesome packages. And we only use Registered Post to make sure we can track if things go whack. We want things to get there safely so get ready to sign on delivery.

We love a fast turnaround. So all orders will be shipped out within 1-2 business days. Super fast.

Unless its a pre-order. Then we can not make it happen as quickly. Have a peep at the pre-order date and we will work to those timelines. Still super fast. Just pre-order super fast.

Once delivery has been made the responsibility of the parcel rests with the buyer.

Rest of the World:

International Shipping Flat Rate $22 *

NZ – Special Rate $12

*Please note that many countries collect duties / customs for international orders, please review your countries customs policies as we are not responsible for the payment of those fees.

Returns

If for any reason you are unhappy with your purchase, TMGR Shop, is happy to offer you an exchange, online credit or a refund to your original method of payment. Proof of purchase is required for all returns and exchanges for changed mind.

To organise a return please contact: info@themerrygoround.com.au. Please note we do not offer a refund for Sale Items or items purchased with a discount code.

Our policy:

  • Returns must be organised and shipped back postmarked within 7 business days of delivery.
  • Item(s) must be in original condition.
  • Clothes items must be unwashed, unworn and with tags attached.
  • Please take care when trying on garments as item(s) soiled with make-up, dirt, food or tanning products etc. will not be accepted.
  • Shoes must be in their original boxes.
  • Full Price items purchased may be returned for online credit or refund.
  • Sale items can be returned for store credit only.
  • For health reasons and in the absence of any fault, we do not offer returns, exchange or credit on jewellery.
  • All returns must be approved through our online team. Once we receive the return, please allow 5 business days for processing of returns.
  • Gift Cards are non-refundable.

Exchange

Exchanges are subject to availability at the time we receive your return. Otherwise, we are happy to provide a 100% Online Credit, valid of up to 3 months from date of issue.

Please note:

We do not cover the cost of return shipping. You may choose regular or express shipping methods. Please allow your return to be trackable. TMGR Shop also do not cover the cost of lost or stolen parcels once delivered

Updated 17-01-2019